Refund & cancellation policy
Last updated: 31 August 2026
This policy matches our v1 operator rules (ADR-0009). Automatic rules reduce support load; edge cases may be handled at operator discretion.
Consultations
Cancelled 24 hours or more before the scheduled slot: full refund (operator triggers in admin).
Cancelled less than 24 hours before the slot, or no-show: no automatic refund; operator discretion may apply.
If we cancel your consultation slot: full refund plus an offer to rebook (email/WhatsApp).
Workshop cohorts
Refund before Day 1 of the cohort: full refund. Refund before Day 1 does not grant course access.
After Day 1 has started: no automatic refund.
Course access
After course access is granted: no refund after the first video play or 7 calendar days from enrollment, whichever comes first.
Operator override may apply in exceptional cases; unused upsell codes expire per cohort rules.
Processing
Eligible refunds are processed through Razorpay where applicable. The operator records the reason in admin. Refund timing follows your bank or payment provider.